Cable modem and personal computer troubleshooting tool
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United States of America Patent
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May 21, 2002
Grant Date -
N/A
app pub date -
Feb 22, 1999
filing date -
Feb 22, 1999
priority date (Note) -
Expired
status (Latency Note)
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Abstract
A system and method for troubleshooting devices on a network where each device is identifiable by a medium access control address. Personnel interact with the system from a browser using hypertext markup language pages. A search capability allows the personnel to find a particular device based upon its medium access control address, and display device specific data. The device specific data is kept in a database internal to the system. Update functions are provided to change the data in the internal database. Utility functions are also provided to aid in troubleshooting, maintenance, and verification. The functions include clearing the device's packet errors, viewing the device's bridging table and history logs, registering and de-registering the device with a provisioning server, changing address filter and port filters, invoking a software reset and software download, looking up the device's hostname, and searching the provisioning server's log files for transactions involving the device.
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