Method and apparatus for creating modifiable and combinable speech objects for acquiring information from a speaker in an interactive voice response system
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United States of America Patent
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Nov 6, 2001
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N/A
app pub date -
Apr 23, 1999
filing date -
Apr 23, 1999
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Abstract
A method and apparatus for creating modifiable and combinable Speech Objects for use in an interactive voice response (IVR) environment. Each Speech Object is for acquiring a particular type of information from a speaker during an interaction between the speaker and a speech recognition mechanism. A Speech Object is an instantiation of a user-extensible class that includes properties, such as prompts and grammars, associated with the corresponding type of interaction. A Speech Object further includes logic for controlling the interaction with the user when executed in a processing system. A Speech Object can be subclassed to add additional properties and functionality to create customized Speech Objects, or such properties can be altered at runtime. Multiple Speech Objects, each for acquiring a particular type of information, can be combined to form a compound Speech Object.
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