Questionless cased-based knowledge and a method for constructing the same
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United States of America Patent
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Nov 30, 1999
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app pub date -
Aug 27, 1997
filing date -
Apr 16, 1993
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Abstract
A questionless case-based knowledge base suitable for access by an intelligent search engine and an associated method for constructing the same from pre-existing on-line documentation. A case structure for questionless cases is determined. The determined case structure includes a first field for containing a title for a case, a second field for containing a description of the case and a third field for containing a solution for the case. On-line documentation having information directed to a plurality of topics, each of which includes a title portion and a contents portion, is then provided. The information directed to each of the plurality of topics is then reconfigured into the determined case structure such that the title portion of each topic is configured as a first field of a corresponding case and the contents portion of each topic is configured as a second field of the corresponding case. A solution comprised of a path from the third field of the case to the second field of the case is then appended to each of the cases. The information reconfigured into questionless case structures are then combined to form a questionless case-based knowledge base.
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