Method and system for remotely controlling an interactive voice response system
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United States of America Patent
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Dec 15, 1998
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N/A
app pub date -
Dec 11, 1996
filing date -
Dec 11, 1996
priority date (Note) -
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Abstract
A method and system for remotely controlling an interactive voice response (IVR) system. At least one command for controlling the IVR system is displayed using a graphical user interface based on locally stored information relating to a command menu for the IVR. When a command is selected from the display, a command sequence, that includes at least one DTMF tone, is generated that is related to each selected command. The command sequence also includes at least one DTMF tone that controls the IVR system to return to a higher level within the command menu when the command menu is hierarchical.
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