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Abstract

A computer based pharmaceutical care cognitive services management system and method allows the transformation of a pharmacist from a vendor to a health care provider. The pharmaceutical care cognitive services management system and method captures all of the value added by a pharmacist to a patient encounter by permitting multiple RARs (Reasons, Actions, Results) to be associated with a single SOAP (Subjective, Objective, Assessment, Plan). This system enables the pharmacist to financially recover for each analytical or counseling session and/or service provided to the user associated with a single transaction. The pharmaceutical care cognitive services management system and method also enables the efficient processing of interruptions to cognitive and counseling sessions. When a pharmacist receives an interruption from a patient in the nature of a telephone call or an in-person interruption, or in the nature of a physician requesting a refill for a prescription by telephone, the pharmaceutical care cognitive services management system and method suspends the cognitive or counseling session for a first patient, processes the interrupt for the second patient or refill request, and upon completion of the processing of the interrupt for the second patient or refill request, resumes processing of the cognitive or counseling session for first patient.

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