Systems and processes providing programmable or customized customer telephone information services
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United States of America Patent
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Aug 31, 1993
Grant Date -
N/A
app pub date -
Dec 18, 1990
filing date -
Dec 18, 1990
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
A method and apparatus for creating and implementing customer service procedures for individual customers of a telephone network. The method and apparatus provides for the creation and execution of customized call processing information (CCPI) records to provide the desired service. The CCPI records are created by an operator at a display terminal to provide a visual representation of the desired service. The displayed representation of the service is translated into a binary representation and executed in a call processing environment to process calls to or from a phone number identified by the customer, in accordance with the customer's desires. Thus, each individual customer can design and have implemented unique telephone services.
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