Integration of voice store and forward facility

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 5099509
SERIAL NO

07040564

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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Call completion apparatus is disclosed for enhancing the integration of voice store and forward facilities with calling parties attempting to complete telephone calls to a telephone switching system. The call completion equipment intercepts incoming calls, provides voice prompts to the calling parties, and collects telephone extension digit information. On a determination of the unavailability of the called party, the call completion equipment prompts the calling party concerning an optional connection to voice store and forward equipment. In response to the input of a digit code by the calling party, the call completion equipment consults personality tables, translation tables and call flow control tables to provide all the appropriate information which is outpulsed through the telephone switching system to the voice store and forward facility. The operations of the call completion equipment in establishing communications with the voice store and forward facility are transparent to the calling party.

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First Claim

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Patent Owner(s)

Patent OwnerAddress
ASPECT COMMUNICATIONS CORPORATION1310 RIDDER PARK DRIVE SAN JOSE CA 95131-2313

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Klecka, Mark D Dekalb, IL 8 1018
Krakau, Herbert B Elmhurst, IL 15 1394
Morganstein, Sanford J Elgin, IL 38 3182

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