SYSTEM AND METHOD FOR OPTIMIZING A USER INTERACTION SESSION WITHIN AN INTERACTIVE VOICE RESPONSE SYSTEM
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United States of America
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Apr 10, 2025
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Oct 9, 2023
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Oct 9, 2023
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Abstract
The present invention describes a system and a method for monitoring and optimizing a user interaction session within an interactive voice response system during a human-computer interaction, the user interaction management system (100) for monitoring and optimizing the user interaction session comprising a conversation controller module (109), the conversation controller module (109) receives the audio features and processes outputs of ASR and NLU during the user interaction session to optimize the user interaction session duration. According to an embodiment of the present invention, the conversation controller may suggest the TTS to increase the rate of speech. According to yet another embodiment, the conversation controller may suggest the TTS to decrease the rate of speech.
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