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Abstract

This disclosure describes visual interfaces as well as underlying methods and systems for bringing generative customer experience automation to the enterprises and their end-users. A visual workflow builder is part of a micro-engagement system that allows for creation of workflows without writing any code. The micro-engagement platform is enhanced to support an environment where the content of the micro-engagement can be generated, presented and selected by an enterprise persona and launched to the end-users. The generated content is more dialog-friendly and is based on a set of parameters around specific workflows and prior practices as learned by Large Language Models or other relatively smaller but more domain-specific fine-tuned language models. End-users can also input their descriptions through which apt workflows can be dynamically generated at runtime, thereby personalizing the end-user's engagement experience further.

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First Claim