Importance

Loading Importance Indicators...

Abstract

Various embodiments described herein relate to systems and methods for providing actionable recommendations in a facility. In this regard, a first service case is generated in response to identification of a first event associated with a first asset in a facility. The first service case comprises at least one of: a first recommendation to resolve the first event and a first root cause to diagnose the first event. Further, the first service case is based on heuristic recommendations and heuristic knowledge for resolution of a plurality of service cases associated with at least one asset in the facility. A first input indicative of a resolution of the first service case is received. The first input has tagged information indicative of a modification to at least one of: the first recommendation and the first root cause. In response to receipt of the first input, a knowledge graph is updated based on the tagged information. The knowledge graph corresponds to a data model constructed for resolution of the plurality of service cases associated with the at least one asset in the facility. An occurrence of a second event associated with a second asset in the facility is identified. In this regard, the second event is related to the first event. A second service case is generated in response to identification of the second event. The second service case is generated based on the modification to at least one of: the first recommendation and the first root cause derived from the knowledge graph.

Loading the Abstract Image...

First Claim