CONTACT CENTER MESSAGING
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United States of America
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Issued Date -
Feb 13, 2025
app pub date -
Oct 21, 2024
filing date -
Oct 21, 2024
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Abstract
Techniques described herein relate to message distribution in a contact center. Messages generated by an administrator and/or by a trained model processing data from customer interactions with the contact center are stored in a message queue. A desktop application running on a representative device and hosted by the contact center queries the message queue for messages intended for a representative using the representative device. Messages intended for the representative are automatically displayed on the representative device, e.g., on the desktop.
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