Importance

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Abstract

Provided is a system and method for passenger to luggage item linking for delayed or lost luggage, the method including: capturing a picture of a checked-in luggage item; generating a checked-in luggage item link by linking a first unique baggage identifier to at least one of the picture of the checked-in luggage item, a second unique baggage identifier, a passenger name, a universal passenger identifier, and a security screening image (SSI) of contents within the luggage item; generating a first database comprising the checked-in luggage item link for the checked-in luggage items; based on receiving a message identifying a checked-in luggage item as a lost or delayed luggage item, retrieving a picture of the lost or delayed luggage item based on the checked-in luggage item link associated with the lost or delayed luggage item and data in the message; locating the lost or delayed luggage item based on a machine learning algorithm configured to process at least one of IATA data messages or the picture of the lost or delayed luggage item; and communicating to an electronic communication device of the passenger a found luggage item message.

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First Claim