Importance

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Abstract

Systems and methods for increasing accuracy in an online chat interface are provided. Methods may be executed via a machine-learning (ML)-based chat monitoring engine. Methods may include intercepting a request utterance. Methods may include computing, via a trained ML model, an intent of the request utterance; generating a target response to the request utterance; intercepting a response utterance; and calculating a difference between the response utterance and the target response. In response to the difference being less than a threshold difference, methods may include releasing the response utterance to be transmitted as a response message. In response to the difference being more than a threshold difference, methods may include preventing the response utterance from being transmitted as a response message, generating a revised response utterance that is less than a threshold difference apart from the target response, and transmitting the revised response as a response message to a remote computing device.

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First Claim