SYSTEM AND METHOD FOR PROVIDING PROBABILITY OF TIME-OFF GETTING APPROVED
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United States of America Patent
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Issued Date -
May 23, 2024
app pub date -
Nov 21, 2022
filing date -
Nov 21, 2022
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Abstract
Workforce management systems and methods, and non-transitory computer readable media, including receiving a time-off request from a first agent, wherein the time-off request comprises an agent ID of the first agent and a first requested date; providing, to a trained machine learning model, staffing data on the first requested date, skills of the first agent, pending time-off requests from other agents on the first requested date, and time-off taken by the first agent in the past; calculating, by the trained machine learning model, an approval probability of the time-off request; and displaying, on a graphical user interface, the approval probability of the time-off request to the first agent and to a manager.
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