REMOTE CONSULTING SERVICE SYSTEM AND METHOD
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United States of America Patent
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Issued Date -
Dec 21, 2023
app pub date -
Jan 5, 2021
filing date -
Nov 27, 2020
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Abstract
A remote consulting service system includes: a banking host server; a consultant terminal including an application processor (AP) accessible to the banking host server and a video connection unit for performing video connection with a digital desk apparatus; the digital desk apparatus that performs video connection with the consultant terminal, and that when receiving a data input request from the consultant terminal, displays a screen related to the data input request; and a digital desk server that when receiving a consultation request of a customer from the digital desk apparatus, requests a plurality of consultant terminals on standby to accept consultation based on the customer's consultation request, and that receives consultation acceptance information from the consultant terminal among the plurality of consultant terminals.
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