Method and system for predicative Q and A and resource suggestions

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 11966441
APP PUB NO 20230177088A1
SERIAL NO

18164917

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Abstract

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Methods, systems, and computer-readable media provide a real-time Q&A interface, such as an online chatbot, either standing alone or as a live agent assistant, with predicative Q&A and resource suggestions. In one embodiment, the real-time Q&A interface uses data extracted from a user inquiry to identify and display a primary response, identify suggested inquiries from a knowledgebase and provide a user-selectable suggested inquiries indicator, and identify suggested content items from related content libraries or webpages and provide user-selectable suggested content item indicators. In one embodiment, the suggested content items include related videos and links to webpages with related content.

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Patent Owner(s)

Patent OwnerAddress
CAREERAMERICA LLCP O BOX 7139 BOULDER CO 80306

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Beck, Benjamin Pleasant Hill, US 51 1153
Kuminecz, Timothy Buffalo, US 3 7
O'Shea, Kevin Evanston, US 4 8

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