Systems and methods for multi-channel messaging and communication

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United States of America Patent

PATENT NO 11943178
APP PUB NO 20230171208A1
SERIAL NO

18089856

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Abstract

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A method is provided for operating a multi-channel messaging system. The method may provide automated conversation across multiple communication channels associated with a user by: selecting a first communication channel from the multiple communication channels, wherein the first communication channel is hosted by a first communication server; receiving, via an existing user interface of the first communication channel, a first user input via as part of a conversation with a chatbot, wherein the chatbot comprises a communication data structure comprising a plurality of communication paths; selecting a communication path based on the first user input; and generating a first feedback in response to the first user input according to the selected communication path.

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Patent Owner(s)

Patent OwnerAddress
CODEOBJECTS LLC251 LITTLE FALLS DRIVE WILMINGTON DE 19808

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Annadata, Anil K Saratoga, US 16 4748
Balasubramanyam, Arun Fremont, US 7 33
Tulac, Sanjin Mountain View, US 13 186

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