GENERATING SORTED LISTS OF CHAT BOT DESIGN NODES USING ESCALATION LOGS

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United States of America Patent

APP PUB NO 20230108637A1
SERIAL NO

17495488

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Abstract

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An example system includes a processor to receive a bot design and escalation logs associated with a chat bot configured based on the bot design. The processor can compute a similarity score between each of a number of bot response nodes in the bot design and the escalation logs. The processor can generate a sorted list of the bot response nodes in the bot design based on the similarity scores.

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Patent Owner(s)

Patent OwnerAddress
INTERNATIONAL BUSINESS MACHINES CORPORATIONNEW ORCHARD ROAD ARMONK NEW YORK 10504 10504

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
AMID, David Modiin, IL 25 138
ANABY-TAVOR, Ateret Givat Ada, IL 23 102
BOAZ, David Bahan, IL 19 365
LAVI, Ofer Tel Aviv, IL 19 956
RABINOVICH, Ella Haifa, IL 11 58
RONEN, Inbal Haifa, IL 24 403
SHLOMOV, Segev Haifa, IL 8 9

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