SYSTEMS AND METHODS RELATING TO ARTIFICIAL INTELLIGENCE LONG-TAIL GROWTH THROUGH GIG CUSTOMER SERVICE LEVERAGE
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United States of America Patent
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Nov 17, 2022
app pub date -
May 11, 2022
filing date -
May 11, 2021
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A method of training an artificial intelligence system to handle long-tail interactions according to an embodiment includes receiving a user question from a user, analyzing the user question with a natural language understanding engine to determine whether an intent of the user question matches an answer in an answer knowledgebase of the system, transferring at least the user question of the interaction to a primary subject matter expert in response to determining that the intent of the user question does not match an answer in the answer knowledgebase, receiving an expert answer to the user question from the primary subject matter expert, transferring an interaction package including the user question and the expert answer to at least one evaluator for validation, and automatically training the natural language understanding engine based on the user question and the expert answer in response to successful validation of the expert answer.
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