SYSTEM FOR CORRESPONDENCE MATCHING

Number of patents in Portfolio can not be more than 2000

United States of America

APP PUB NO 20210398094A1
SERIAL NO

16907518

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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A device memory stores contact information for associates tasked with resolving the exceptions and a set of correspondence templates for requesting predefined types of information from one or more service providers. A processor determines a first exception has occurred associated with a first ATM. An exception profile is determined for the first exception. The exception profile is provided for viewing in a user interface accessible to the first associate. The processor receives, from the user interface, a request for information associated with resolving the first exception. Using the correspondence templates, correspondence is generated which includes the request for the information associated with resolving the first exception. The correspondence is addressed to the first service provider. The correspondence is provided to the first service provider.

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Patent Owner(s)

Patent OwnerAddress
BANK OF AMERICA CORPORATION214 NORTH TRYON STREET MAILCODE NC1-027-20-05 CHARLOTTE NC 28255

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Dryer, Eric T Charlotte, US 3 0
Gunsolley, Shawn Cart Charlotte, US 21 96
Hunt, Letishia R Charlotte, US 4 0
Jones, Stuart C Charlotte, US 1 0
Lahera, Lucy M Tampa, US 2 0
Mincey, Timothy Alan Belmont, US 4 15
Wilson, Douglas Scott Nashua, US 8 4
Wisser, Michael M Fort Mill, US 1 0

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