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United States of America Patent
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Issued Date -
May 7, 2020
app pub date -
Nov 2, 2018
filing date -
Nov 2, 2018
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Abstract
A computer-implemented method for diagnosing one or more malfunctions of one or more machines within a network. The method monitors the one or more machines within the network and identifies one or more machines that is broadcasting a malfunction message. The method further accesses a product manual for the identified one or more machines and diagnoses the one or more malfunctions of the identified one or more machines, based on a matching description of the malfunction message within the product manual. The method may further perform a diagnostic data collection on the identified one or more machines that is broadcasting a malfunction message and identify a fixing procedure based on the diagnosed one or more malfunctions. The method further communicates the fixing procedure, for the identified one or more machines that is broadcasting the malfunction message, to a user.
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