METHOD AND SYSTEM FOR REMOTE QUALITY OF EXPERIENCE DIAGNOSTICS
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United States of America Patent
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Issued Date -
Apr 9, 2020
app pub date -
Oct 3, 2019
filing date -
Oct 5, 2018
priority date (Note) -
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Abstract
A method and system for remote diagnostic of Quality of Experience (QoE) for a subscriber on a computer network. The method includes: reviewing a plurality of traffic flows associated with a subscriber to determine performance statistics correlated with each of the traffic flows; determining subscriber data related to the subscriber associated with the plurality of traffic flows; analyzing the subscriber data and performance statistics to determine a traffic signature associated with the plurality of traffic flows; retrieving a plurality of known traffic signatures associate with QoE issues; determining whether the traffic signature matches any of the plurality of known traffic signatures; and diagnosing the QoE issue based on the match of the traffic signatures.
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