ERROR HANDLING DURING ONBOARDING OF A SERVICE

Number of patents in Portfolio can not be more than 2000

United States of America

SERIAL NO

16536161

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Abstract

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Described herein are techniques and systems for monitoring onboarding engagement sessions and storing onboarding information associated with completion of the tasks for the monitored onboarding engagement sessions. Using the onboarding information, an error common to a task from at least some of the onboarding engagement sessions can be determined and solutions can be identified so that they can be recommended in response to a run-time error in a current onboarding session.

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Patent Owner(s)

Patent OwnerAddress
MICROSOFT TECHNOLOGY LICENSING LLCONE MICROSOFT WAY REDMOND WA 98052

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
DASTOURI, Sean Bellevue, US 7 44
JOHNSON, Warren Sammamish, US 26 183
LIU, Ian Sammamish, US 20 216

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