Troubleshooting using a visual communications protocol
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United States of America Patent
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Jan 26, 2021
Grant Date -
Nov 14, 2019
app pub date -
May 10, 2018
filing date -
May 10, 2018
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Abstract
A computer system troubleshoots a device using a visual communications protocol. An optically-readable diagnostic code corresponding to an error condition for a device experiencing the error condition is displayed on an optical display. A first response code generated in response to the diagnostic code is scanned via an optical scanner, wherein the first response code indicates a first set of troubleshooting instructions for the error condition. The first set of troubleshooting instructions is executed using at least one processor of the device. Embodiments of the present invention further include a method and program product for troubleshooting a device using a visual communications protocol in substantially the same manner described above.
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