METHOD AND APPARATUS FOR IMPROVING THE EFFICIENCY OF REMOTE DIAGNOSIS OF ELECTRONIC AND OTHER EQUIPMENT
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United States of America Patent
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Issued Date -
Dec 20, 2018
app pub date -
Aug 27, 2018
filing date -
Aug 27, 2018
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Abstract
This disclosure describes methods and systems for providing instructions automatically to a user that return the status of an electronic device to a preferred functioning state. In a training stage, imagery of electronic devices with known device states are acquired and stored in a database, along with instructions to return the state of each electronic device to a preferred functioning state. In a diagnostic stage, imagery of a first electronic device is acquired and compared to imagery of the electronic devices in different states in the database. A proximity measure between each of the electronic devices in different states in the database, and the first electronic device is computed. The most likely states of the first device are determined based on the proximity measure. The instructions to return the state of the electronic device to a preferred functioning state are then displayed to a user on a screen display module.
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