METHOD AND SYSTEM FOR COLLABORATIVE INTELLIGENT VIRTUAL AGENTS
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
N/A
Issued Date -
Feb 22, 2018
app pub date -
Aug 15, 2017
filing date -
Aug 16, 2016
priority date (Note) -
Published
status (Latency Note)
Importance
Abstract
The present teaching relates to method, system, and medium of automatic re-routing a chat user in a dialog. A request is first received for re-routing the chat user, currently engaged in a dialog involving a first agent, to a second agent. The request comprises relevant information and context of the dialog that gives rise to the re-routing request. Based on the relevant information and the context of the dialog, a re-routing strategy is automatically determined in accordance with re-routing configurations. A second agent to which the chat user is to be re-routed to is then selected based on the re-routing strategy. The chat user is then re-routed to the second agent to continue the dialog.
First Claim
Family
International Classification(s)
Cited Art Landscape
Patent Citation Ranking
Recipient Email Address
Recipient Email Address
Comment
Recipient Email Address
Add to Portfolio(s)
To add this patent to one, or more, of your portfolios, simply click the add button.
This Patent is in these Portfolios:
Add to additional portfolios:
Last Refreshed On:
Changes done successfully