Tool for mining chat sessions
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United States of America Patent
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Sep 22, 2020
Grant Date -
Feb 1, 2018
app pub date -
Aug 1, 2016
filing date -
Aug 1, 2016
priority date (Note) -
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status (Latency Note)
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Abstract
A method comprises counting, in a transcript of a chat session between a first user and a second user, for each theme of a plurality of themes, a number of occurrences of each keyword of a plurality of keywords assigned to a theme of a plurality of themes. The method further comprising identifying one or more themes of the chat session based on the number of occurrences of each keyword, counting the number of occurrences of a word of a first set of words and a word of a second set of words in the transcript, and assigning the transcript into a first group or a second group based on the one or more identified themes and the number of occurrences of first words and second words.
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