Tool for mining chat sessions

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United States of America Patent

PATENT NO 10783180
APP PUB NO 20180032533A1
SERIAL NO

15224961

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Abstract

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A method comprises counting, in a transcript of a chat session between a first user and a second user, for each theme of a plurality of themes, a number of occurrences of each keyword of a plurality of keywords assigned to a theme of a plurality of themes. The method further comprising identifying one or more themes of the chat session based on the number of occurrences of each keyword, counting the number of occurrences of a word of a first set of words and a word of a second set of words in the transcript, and assigning the transcript into a first group or a second group based on the one or more identified themes and the number of occurrences of first words and second words.

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Patent Owner(s)

Patent OwnerAddress
BANK OF AMERICA CORPORATIONMAILCODE NC1-028-29-04 150 N COLLEGE STREET CHARLOTTE NC 28255

International Classification(s)

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  • 2016 Application Filing Year
  • H04L Class
  • 37326 Applications Filed
  • 27972 Patents Issued To-Date
  • 74.94 % Issued To-Date
Click to zoom InYear of Issuance% of Matters IssuedCumulative IssuancesYearly Issuances20162017201820192020202120222023202420250255075100

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Chen, Lei Princeton Junction, US 979 4055
Feng, Tianyu Princeton, US 27 8
Singh, Mandeep Medford, US 84 723
Wang, Xiaofeng Princeton Junction, US 186 1161

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Patent Citation Ranking

  • 1 Citation Count
  • H04L Class
  • 36.26 % this patent is cited more than
  • 5 Age
Citation count rangeNumber of patents cited in rangeNumber of patents cited in various citation count ranges43266847543124482661231201 - 1011 - 2021 - 3031 - 4041 - 5051 - 6061 - 7071 - 8081 - 9091 - 100100 +050010001500200025003000350040004500500055006000650070007500

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