Validating provided information in a conversation
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United States of America Patent
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Oct 20, 2020
Grant Date -
Feb 1, 2018
app pub date -
Jul 29, 2016
filing date -
Jul 29, 2016
priority date (Note) -
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status (Latency Note)
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Abstract
For validating information provided in a conversation, apparatus, methods, and program products are disclosed. The apparatus includes an association module that associates a plurality of items of caller identification data with a caller, an information module that identifies, using a speech recognition application, caller information from speech of the caller during a telephonic conversation with a call recipient, a comparison module that compares the plurality of items of caller identification data with the caller information, and a validation module that calculates a confidence score based on the comparison of the plurality of items of caller identification data with the caller information and presents, to the call recipient, the confidence score.
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