AUTOMATIC MESSAGE PRE-PROCESSING
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United States of America Patent
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Jul 29, 2016
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Jul 29, 2016
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Abstract
Methods and systems for message pre-processing include extracting a topic from a received message. The topic of the received message is compared to one or more previously sent or received messages to determine if the topic has already been addressed. An attribute of the message is set to indicate whether the topic has already been addressed. A draft response to the message is generated if the topic has not already been addressed.
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