Preventing unauthorized access to secured information systems using tokenized authentication techniques
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United States of America Patent
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Dec 4, 2018
Grant Date -
Jan 25, 2018
app pub date -
Jul 20, 2016
filing date -
Jul 20, 2016
priority date (Note) -
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Abstract
A computing platform may receive, from a social messaging server, a request to authenticate a user to a user account associated with a client portal. In response to receiving the request, the computing platform may send, to the social messaging server, an authentication token request message. Thereafter, the computing platform may receive, from the social messaging server, an authentication token. The computing platform may validate the authentication token received from the social messaging server. Based on validating the authentication token received from the social messaging server, the computing platform may generate a validation message directing a client support server to provide the user with access to the user account. Subsequently, the computing platform may send the validation message to the client support server, which may cause the client support server to initiate a client support session with the user via the social messaging service provided by the social messaging server.
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