METHOD AND SYSTEM OF ON-LINE REAL-TIME SHADOWING FOR CONTEXT AWARE USER RELATIONSHIP MANAGEMENT

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United States of America Patent

SERIAL NO

15538223

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Abstract

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Methods and systems are disclosed herein to provide real-time shadowing service architectures and workflows to support dynamic event pattern parameter configuration, collection, filtering, learning, and profiling for users of one or more interactive platforms. The real-time shadowing service may receive a subset of application specific tags, generate tag values for the tags in the subset based on user behavior, and report the values for the tags in the subset. Further, the real-time shadowing service may collect data based on a list of tags for an engagement level related parameter vector (E.V.) and a competence level related parameter vector (C.V.). Further, the real-time shadowing service may map E.V. and C.V. for an event of interest (EoI) to an engagement level (E.L.) and competence level (C.L.) based on a model. The real-time shadowing service may also generate alerts based on detection rules, E.L. and C.L., and transmit the alerts.

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Patent Owner(s)

Patent OwnerAddress
INTERDIGITAL HOLDINGS INC200 BELLEVUE PARKWAY SUITE 300 WILMINGTON DE 19809

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Lee, Kuo-Chu Princeton Junction, US 21 1646
Loeb, Shoshana Philadelphia, US 40 594
Yao, Zijun North Arlington, US 8 140

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