System and method for contact center communications

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United States of America Patent

PATENT NO 10701206
APP PUB NO 20180004375A1
SERIAL NO

15201246

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Abstract

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A system can connect multiple disparate web products and services through a common interface. Each product can function with or without other plugins as the features are dynamic based on what plugins are available. Desktops for contact centers can provide dynamic adjustment for given usage contexts. Secure electronic communication between parties reduce exposure to a man-in-the-middle attack within a contact center deployment equipped with interactive voice response functionality.

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International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Connolly, Christopher North Bay Village, US 23 441
Eisner, Josef Eric Larkspur, US 8 126
Friend, Benjamin Campbell, US 2 17
Irner, Marat Santa Clara, US 2 8
Leonard, Colin Raleigh, US 8 83
Mezhibovsky, Vladimir San Francisco, US 44 1061
Ristock, Herbert Willi Artur Walnut Creek, US 134 4418
Vymenets, Leonid Toronto, CA 33 1439

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