Digital service interface

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United States of America Patent

PATENT NO 10673954
APP PUB NO 20170359421A1
SERIAL NO

15176400

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Importance

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Abstract

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A state of a registered device that is different from a user device may be determined by a digital service interface. First event data that includes an identification of the registered device and the state of the registered device may be transmitted to the contact center by the digital service interface. Second event data that includes the state of the registered device and information that enables the user to establish the communications session with the contact center may be provided to a user of the user device.

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International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bell, Cliff W Kalispell, US 7 76
Kaiser, Lizanne Richmond, US 10 283
Stoops, Daniel Stewart Powell, US 9 100

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