Visualization of chat task recording, linking messaging, and record keeping

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United States of America Patent

PATENT NO 11410127
APP PUB NO 20170308859A1
SERIAL NO

15492572

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Abstract

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A system is provided for displaying information related to a task in a chronological chat format. The system may include a memory, a processor configured to execute instructions stored within the memory, a network interface communicatively coupled to a network, a task database having records for a plurality of tasks, and a display that allows selection of a task record from the plurality of tasks. The display displays chat information obtained from the task record along with task-related data, such as customer data, received over the network interface in real time. The display may also allow selection of other individuals related to the task to participate in a chat session. The task-related data includes both textual data and attached file information.

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Patent Owner(s)

Patent OwnerAddress
SERVICENOW INC2225 LAWSON LANE SANTA CLARA CA 95054

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Azmoon, Troy Carlsbad, US 18 128
Luddy, Frederic B Rancho Santa Fe, US 3 8

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