Call Management Method and Apparatus
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United States of America Patent
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app pub date -
Jul 10, 2017
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Feb 28, 2014
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Abstract
A system and method for handling calls at a call facility wherein each call is handled by a distinct call container instance, the system comprising a platform server programmed to perform the steps of maintaining an idle container inventory for handling new incoming calls, upon receiving a new call, assigning the new call to one of the idle containers in the inventory, upon completion of a call within one of the containers, causing the container that completed the call to be killed, monitoring the idle container inventory and stage instantiation of additional idle containers to replenish the idle container inventory as containers complete calls and are killed off.
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