METHOD AND APPARATUS FOR OPERATING A COMPUTER-TELEPHONY SYSTEM
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United States of America Patent
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app pub date -
Jun 13, 2017
filing date -
Oct 3, 2006
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Abstract
One embodiment of the invention provides a method of operating a computer-telephony system. The method comprises providing computer-telephony support for a plurality of customers. Each customer maintains customer relationship management (CRM) data. The CRM data is uploaded from the plurality of customers into a computer-telephony database. The uploading includes transforming the CRM data from an original format maintained by the respective customer into a standardized format for the computer-telephony database. Telephone calls can then be handled using the transformed CRM data in the computer-telephony database.
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