System and method for assessing worker performance
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United States of America Patent
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Aug 23, 2022
Grant Date -
Jul 13, 2017
app pub date -
Jan 11, 2016
filing date -
Jan 11, 2016
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Abstract
Logistical operations (e.g., warehouses) may use a voice-enabled workflow to facilitate the work tasks of a staff (i.e., population) of workers. Typically, it is necessary for a worker to travel from location-to-location to complete assigned work tasks. As such, a worker's time spent travelling often correlates with the worker's overall work performance. Understanding the worker's travel performance is highly desirable, but computing a fair and accurate travel-performance metric is difficult. One reason for this is that the distance a worker travels is often unknown. The present invention embraces a system and method for accurately and fairly assessing a worker's travel performance by analyzing the worker's voice dialog.
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