Application triggered media control in call centers
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United States of America Patent
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Jan 2, 2018
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N/A
app pub date -
Dec 16, 2016
filing date -
Jan 6, 2015
priority date (Note) -
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Abstract
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for receiving an input from a call center agent indicating a symptom of a quality of an electronic communication between the agent and a caller. Identifying a cause of the quality of the electronic communication based on the input. And, sending instructions to adjust the cause of the quality of the electronic communication.
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