Method and system for processing interactive voice response input in a call setup message

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United States of America Patent

PATENT NO 10863034
APP PUB NO 20170034358A1
SERIAL NO

14810687

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Abstract

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A method and apparatus for processing IVR input in a call setup message are provided herein. The method includes receiving at an IVR system a call setup message including information associated with one or more data fields; parsing the information included in the call setup message; and directing the call based on the information included in the call setup message.

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Patent Owner(s)

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VONAGE BUSINESS INC101 CRAWFORDS CORNER ROAD SUITE 2416 HOLMDEL NJ 07733

International Classification(s)

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  • 2015 Application Filing Year
  • H04M Class
  • 4919 Applications Filed
  • 4207 Patents Issued To-Date
  • 85.53 % Issued To-Date
Click to zoom InYear of Issuance% of Matters IssuedCumulative IssuancesYearly Issuances20152016201720182019202020212022202320240255075100

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bianco, Itay Tel-Aviv, IL 25 120
Golan, Yuval Rishon Le-zion, IL 14 63
Pante, Brian Lake Como, US 1 7

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  • 2 Citation Count
  • H04M Class
  • 41.03 % this patent is cited more than
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Citation count rangeNumber of patents cited in rangeNumber of patents cited in various citation count ranges2128279217952211021101 - 1011 - 2021 - 3031 - 4041 - 5051 - 6061 - 7081 - 90020040060080010001200140016001800200022002400260028003000

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