Method and system for processing interactive voice response input in a call setup message

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United States of America Patent

PATENT NO 10863034
APP PUB NO 20170034358A1
SERIAL NO

14810687

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Abstract

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A method and apparatus for processing IVR input in a call setup message are provided herein. The method includes receiving at an IVR system a call setup message including information associated with one or more data fields; parsing the information included in the call setup message; and directing the call based on the information included in the call setup message.

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Patent Owner(s)

Patent OwnerAddress
VONAGE BUSINESS INC101 CRAWFORDS CORNER ROAD SUITE 2416 HOLMDEL NJ 07733

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bianco, Itay Tel-Aviv, IL 25 120
Golan, Yuval Rishon Le-zion, IL 14 63
Pante, Brian Lake Como, US 1 7

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