Method and apparatus for diverting callers to web sessions

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 9871921
SERIAL NO

15088069

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Abstract

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A customer support system diverts a customer to an integrated support service to serve the customer better in situations where the use of a single mode of interaction is insufficient. Embodiments of the invention find use where an email or SMS is sent to a customer's smart devices with a link to visual content which helps customer better understand the information.

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Patent Owner(s)

Patent OwnerAddress
[24]7 AI INC2001 LOGIC DRIVE SAN JOSE CA 95124

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bodell, Michael Santa Clara, US 15 414
Nguyen, Patrick Alameda, US 60 2846
Oshry, Matthew Albany, US 3 24

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