COMPUTERIZED DUAL ELIGIBILITY TRACKING SYSTEM AND METHOD
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United States of America Patent
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app pub date -
Jul 16, 2012
filing date -
Jul 16, 2012
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Abandoned
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Abstract
A computerized system and method for tracking applications and other information for “dual eligible” members of a health insurance plan. The users of computerized system and method are associates of a health benefits provider that offers Medicare Advantage insurance plans to individuals who also may qualify for additional health benefits under another program such as Medicaid. The associates may use the computerized system and method to track activities and interactions with members to qualify them for and to assist them in enrolling in state Medicaid programs. The computerized system and method support tracking of interactions using voice activated technology (VAT) as well as direct mail efforts. The computerized system and method further support recording a member's contact preferences to facilitate additional communications with the member that may be required to complete the eligibility evaluation and for members that are eligible, the enrollment process.
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