QUALITY ASSURANCE ANALYTICS SYSTEMS AND METHODS
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United States of America Patent
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Issued Date -
Dec 8, 2016
app pub date -
Jun 4, 2015
filing date -
Jun 4, 2015
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Abstract
Systems and techniques for automated quality assurance are disclosed. The systems receive and analyze communications between customers and customer service agents for quality assurance purposes, select a sub-set of communications for further quality assurance review, and display analysis results to a user.
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