CUSTOMER HEALTH TRACKING SYSTEM BASED ON MACHINE DATA AND HUMAN DATA
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
N/A
Issued Date -
Aug 4, 2016
app pub date -
Jan 29, 2015
filing date -
Jan 29, 2015
priority date (Note) -
Published
status (Latency Note)
Importance
Loading Importance Indicators... 
Abstract
A system allows a provider to better monitor the health of customer accounts. The present system monitors customer utilization and adoption of their product using machine data along with human evaluation data. The customer may be monitored in several areas of usage with a product. The monitoring results include machine data (usage data) which is combined with human input to generate a health score for a customer. Once the health score is determined, action items may be assigned, a renewal possibility may be considered for future business, and expansion possibilities may be determined.
First Claim
Other Claims data not available