SYSTEM AND METHOD FOR PROVIDING IN-PERSON RETAILER ASSISTANCE TO CUSTOMERS IN A RETAIL ENVIRONMENT
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United States of America Patent
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Issued Date -
Jun 16, 2016
app pub date -
Dec 10, 2015
filing date -
Dec 10, 2014
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Abstract
A system and method of providing in-person retailer assistance to customers of a retail enterprise includes associating locations within a brick-and-mortar outlet of the retail enterprise with different identification codes, associating customer codes with various customers of the retail enterprise, and associating employee codes with various employees of the brick-and-mortar outlet, and in response to a wirelessly received help request, customer code and one or more identification codes, one of the customer codes is identified that matches the wirelessly received customer code, each of the locations is identified that matches one of the one or more wirelessly received identification codes, a customer location within the brick-and-mortar outlet is determined based on the identified locations, and the help request, the identity of the customer and the customer location within the brick-and-mortar outlet are wirelessly transmitted to one or more employee mobile communication devices.
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