Systems and methods for predictive personalization and intelligent routing

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United States of America Patent

PATENT NO 9860382
SERIAL NO

14936874

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Abstract

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Systems and methods for intelligently routing a member of an organization to a single point-of-contact within an optimized, secure network to address all the member's healthcare needs are described. The disclosed intelligent routing configurations transform and process, in real-time, vast amounts of member data to generate specialized effort scores specific to each member's household. The effort scores, among other things, are used to determine an appropriate tier within the organization to route the member, and its account file containing real-time member and household level data.

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Patent Owner(s)

Patent OwnerAddress
UNITEDHEALTH GROUP INCORPORATED9900 BREN ROAD EAST MINNETONKA MN 55343

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Barnes, Michael T Daleville, US 2 9
Carlson, Christopher Dayton, US 29 588
Greely, Jeffery Chanhassen, US 2 9
Long, Sandra St. Paul, US 5 17
Look, Heather Winter Bloomington, US 2 9
McNattin, Sean Dayton, US 5 17

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