Method and apparatus for network-intelligence-determined identity or persona
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United States of America Patent
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May 2, 2017
Issued Date -
N/A
app pub date -
Jan 4, 2016
filing date -
Feb 14, 2003
priority date (Note) -
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Abstract
A method and apparatus is presented for enabling an agent to assume the identity or persona of a called party and process calls directed to the called party. In one embodiment, methods, which enable an agent to assume the identity or persona of a called party, and process calls directed to the called party are considered a call center functions and may be implemented in a call center. A call is initiated to a called party. Initiating the call generates called party information. Using the called party information a server retrieves information associated with the called party and then forward the information associated with the called party to an agent. The call is then forwarded to the agent. As a result, the agent may use the information associated with the called party to assume the identity or persona of the called party when responding to the call.
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