AUTOMATED TASK HANDLING
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United States of America Patent
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Issued Date -
Apr 7, 2016
app pub date -
Oct 1, 2014
filing date -
Oct 1, 2014
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Abstract
Methods, systems, and computer program products for automated task handling. A task handling module receives data defining a plurality of tasks relating to resolution of a revenue accounting issue. For each task, the module determines to which of a plurality of inboxes arranged in a hierarchical electronic filing system the task should be dispatched. This determination may be based on matching a user or team profile to data in a task template associated with the task. The module may determine an urgency for each task, and select the order in which tasks are resolved based the urgency. The module may select resolved tasks for validation based on an expected impact of validating the task, and to maintain a broad sample of validated tasks. Historical data relating to resolution and validation of tasks may be stored in a database to provide key performance indicators and to determine validation selection parameters.
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