SYSTEMS, METHODS, AND MEDIA FOR DISAMBIGUATING CALL DATA TO DETERMINE FRAUD
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United States of America Patent
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Issued Date -
Dec 31, 2015
app pub date -
Jul 1, 2015
filing date -
Apr 21, 2005
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Abandoned
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Abstract
Systems, methods, and media for disambiguating call data are provided herein. Some exemplary methods include receiving notification of a fraud event including a customer account identifier and a fraud time stamp; determining a time frame that is proximate the fraud time stamp; collecting call events associated with the customer account identifier that occur during the determined time frame, each call event including a unique call event identifier, a voice sample, and a call event time stamp; identifying a first call event belonging to a first speaker and a second call event belonging to a second speaker; and generating a timeline presentation that includes the first call event and call event timestamp and an identification of a first voice sample as belonging to the first speaker, the second call event and call event timestamp and an identification of a second voice sample as belonging to the second speaker.
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