SOCIAL NETWORK USAGE-BASED SALES INSIGHTS
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United States of America Patent
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Issued Date -
Dec 31, 2015
app pub date -
Sep 10, 2014
filing date -
Jun 30, 2014
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
In an example embodiment, information about one or more Customer Relationship Management (CRM) entities is received from a CRM system, the information including an identification of each of the one or more CRM entities and usage information about how a user interacted with each of the one or more CRM entities. Then, at a software tool distinct from the CRM system, one or more actionable insights related to the one or more CRM entities are identified. The relevance of the one or more actionable insights to the user is then determined based on the usage information. One or more of the one or more actionable insights are then presented to the user based on the determined relevance via the software tool.
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