METHOD AND SYSTEM FOR PROVIDING SEMANTICS BASED TECHNICAL SUPPORT
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United States of America Patent
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Issued Date -
Dec 31, 2015
app pub date -
Oct 7, 2014
filing date -
Jun 26, 2014
priority date (Note) -
Abandoned
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Abstract
A method and system for providing semantics based technical support. The embodiments herein relates to providing semantics based technical support, and more particularly to providing semantics based technical support based on available knowledge sources and similarity of technical support issues. Embodiments disclosed herein provide users with requisite information in real time while an issue is being reported.
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